Voicemail: Voicemail can be implemented on each extension when the phone goes unanswered. The phone indicates when you have Voicemails waiting and it can deliver a busy message, unavailable message, or temporary message when needed.
  Virtual PBX:  Rings directly to a specific extension assigned to a specific person and can be controlled by the Administrator.
  Music on Hold: Requires no external dedicated box or a CD player. It utilizes standard .WAV or .MP3 music files that can easily be uploaded into the system. You may choose to play more soothing music on the Accounts Call Queue (say), and possibly a more uplifting one on the Sales Queue.
  Personalized greeting: Records your voice to be played when the customer calls in. It can be of two types – standard greeting (is played when the call gets directly to the extensions), and unavailable greeting (is played when you are not at your desk).

• Online Access:

   E-mail delivery of voice mail and faxes: An e-mail notification of every voicemail and fax is sent with details of the sender.
  Telephone/SMS Notification: Same as email notification where you are notified via telephone or an SMS to your mobile phone when you receive a new voicemail or fax.
  Online A/C Management: 24/7 online Account accessibility and control.
  Reporting: Helps in reviewing the phone costs per department in a particular month by sorting the recorded details of calls by Date, Extension, Source or Destination.
  Online Msg. access: Voice and fax messages can be accessed, previewed, saved or deleted from any online computer and you can easily stay informed and prepared to follow up with the caller/customer.

• Extensions:

• Multiple Mailbox Extensions: A flexible system to provide more details about your company. Four kinds of mailbox extensions are:
  1. Message Taking
  2. Greeting Only
  3. Question & Answer
  4. Fax On Demand.
• Question & Answer Ext.: It provides you the option to record multiple questions at a time, each followed by a beep or a period.

• Advanced Tools : As we believe that challenges and solutions go hand in hand, it has been our constant endeavor at Lexprosoft to deliver the best services to our clients. With constant advancement in technology, we implement innovative solutions to keep pace with the growing needs of clients.
  Lexprosoft is graduating every day with intelligent technology. We at Lexprosoft are capable to render various technological supports that suit the needs of a modern business.
  We at Lexprosoft strive to achieve optimized results within the budgets by pursuing creative excellence.
  We serve clients quality driven web solutions via :
  

  Web development
  Customized software development
  Graphics designing
  Security and surveillance
  IVR PBX support
  SEO for client website
  Multimedia development

Our mission:

Our only mission at Lexprosoft is to bestow the best and unique technological solutions through innovation, research, ethics and dedication. “We believe in turning customers’ thoughts and aspirations into reality keeping the idea of customer satisfaction in mind.”

• Extra features

  Outbound call blast: Facility to send voice messages to large numbers of clients simultaneously and IVR is smart enough to differentiate between a person and an answering machine and respond to them accordingly.
  Faxing: Combines inbound and outbound faxing with the capability of fax to email as well as the facility of virtual fax.
  Virtual fax: Receives faxes 24/7 with the extended facility of saving documents in the mailbox, previewing them online in full and print only the necessary pages.
   Virtual calling card: You can use your calling card to make outgoing calls anywhere in the country.
   Voicemail to E-mail: It allows Voicemails left by callers to be sent via Email in such a format that they can be played by a variety of computers.
  Reception Console: Helps the receptionist to track the record and control status of the agents/extensions.
  Call Queues: It helps in managing the calls and view queues live as well as gain statistics that can be used for monthly reporting.
  Time Conditions/Time Based Routing:  Time Conditions can be set to activate call flows to different locations at set times of the day, week or month irrespective of whether you stay in the office or not.
  Call Recording: Helps in recording the calls that go out and come in and can be easily accessed via Web Interface, showing call time, source, destination, and the recording of the call.
  Direct In-Dial: Helps in turning an extension to a direct number without going through the automated attendant, like connecting directly to the specific support ring group or to the conference room.
  Staff PBX Web Portal: Means providing access or administrative rights to the employee/staff according to your preference.
  Phone Paging/Voice broadcast: Helps in using the speakerphone capability of the phone to broadcast your voice across the office, like making a quick announcement to the members of a specific department.
   IM: Instant Messaging is not only a secured internal messaging facility to send your message instantly to the person you want to but also allows you to see whether they are busy on the phone or away from the desk.
  Conference: Helps in setting up different virtual conference rooms accessed from the extensions as well as from an outside direct number.
  Time based Routing: For some business, the after-hours greeting is not sufficient, like a call for any emergency case which needs to be answered by someone. For that, IVR has a day/night switch which routes the call to a different number when the main office/business is closed, so that the call does not remain unanswered.

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