Customer Relationship Management (CRM) System

An integrated Customer Relationship Management (CRM) system is a must in the new global era. CRM generally refers to a company's strategy to reduce costs and increase profitability by a process of increasing customer loyalty, satisfaction, and advocacy. Part of that process involves integrated customer data in a Software Application, also called a CRM.

A CRM Software Application tracks all customer data from first contact to final sale. It is very handy for data analysis, especially to determine the efficacy of advertisement campaigns, so a company can determine the real value of any campaign. Any forms, such as contracts, faxes, etc., can be attached to the client file so that when an employee or manager pulls up a client record, the entire history of the client contact comes up in one place. One can also perform market surveys (and attach results) to ascertain the needs of the customer which gives the company a better idea of what it takes to gain, satisfy, and keep customers. The sky is the limit!

The data in a CRM is highly secured, and can also track any access to customer accounts, and can even locate and attach call records to the client file. They are usually intranet based if the company has different office locations. This has all the convenience of a centrally located filing system, but is accessible by different offices, departments, and locations.

Because of the uniqueness of a company profile, a company desiring a CRM should go for a tailor-made CRM geared specifically for their business. Ease of data entry and back-up data attachments (such as PDFs and phone records), centrality and security of data, and reporting capabilities for data analysis are important facets of a CRM that helps your customer relationships, so you can take your firm to the next level.

For escalation of your organization or business, you can rely on our CRM solution completely. This software gears up your business by effective and streamlined customer demand thereby establishing a close relationship between you and your customer.

You can reap the maximum subtle benefits from our developed CRM. We ensure that our developed CRM solutions help you in customer retention and satisfaction. In this cutting edge competitive world, we understand the significance of customer relationships and collaboration. These two definitely are keys to success.

We engage competing technologies such as PHP and GSP to create effective CRM solutions through customization and implementation of these open source CRM packages.

We include in these open source CRM packages:

• New additional features: There are many CRM packages in the market, many of them open source. However, they are by nature generic. We can tool the CRM application of your choice into your own unique corporate brand ambassador!
• Tracking and fixing bugs: Data is subject to entropy in relation with information theory (called Shannon Entropy). Because of this, bugs and quirks are bound to come up in your database and software application, more so if you have a large company with many employees adding and editing information and have a large database. We can fix any issues that come up so that they do not slow down the fast pace of your company's upward mobility.
• Translating application to a preferred language: If you have offices in different countries or your employees have differing first languages in order to offer services to a larger group of people, we can tool your CRM interface to display instructions, Field tags, etc., in the language(s) of your choice.
• Integration with other systems such as accounting or Enterprise Resource Planning (ERP) software: ERP is a system used to manage and coordinate all resources, functions, and information related to a business. Often this comes in the form of a company Intranet. As an example, we can integrate your CRM data with your employee data in order to produce employee productivity reports on a pay period basis, on demand, or for any reason your company needs. We can integrate your CRM data with your marketing strategy database so that you can engage in cost effective target marketing. The sky is the limit!

We also have expertise in offering proprietary CRM software such as ASP.net, ASP Vb.net, etc. Call us today!