Software Application Maintenance & Support

Software Application Maintenance & Support is an important part of software engineering. It is the process governing any modifications to a software application after delivery and implementation.

Application Support Maintenance of software can be very expensive these days. Market Research (by Forrester and Gartner, etc.) indicates that company IT departments spend over 70% of their budgets on software application maintenance & support. Many IT departments are outsourcing their software maintenance issues in order to constrain budgets and increase the company’s bottom line. Partner with Lexprosoft Technologies to bring your business into the competitive global market with Effective Application Management!

The International Standards Organization (ISO) presents the steps of software maintenance [ISO/IEC 14764] as:

• Corrective:The repair of various bugs and problems within the day to day activities of the software and the underlying database.
• Adaptive: The modification of a software application in order to adapt to a changing business niche, or even the changing focus of a company. The measure of future success of nearly any firm is measured by its ability to adapt to changing environments.
• Perfective: Modifying a software application in order to increase its performance or maintainability.
• Preventive: The correction of minor and/or latent faults before they become major issues.

These are whether one is dealing with only one application, or Managing Multiple Applications. There are six main software application maintenance processes, which are:

• Preparation Transition related activities: Includes conception, creation of a maintenance plan, and preparation of troubleshooting during the development process, and follow up on managing the product configuration.
• Problem solving and modification analysis related activities: Analyzation of requests by maintenance programmer, confirmation and validation of issue relating to the request, investigation & solution proposal, documentation, then authorization to apply modifications. Maintenance programmer should submit a detailed report for a modification authorization request, if requested.
• Implementation of approved modifications.
• Confirmation of the requestor that the applied modification has solved the problem reported.
• Application Migration process, which is, or should be, rare. Platform Migration is an example of this. Legacy Modernization may also take place, if your Legacy application is able to migrate. Sometimes it is just a matter of integrating it into a window interface, especially if it is pre-Windows era.
• Application Retirement process: Sometimes a software application no longer meets the needs of a company in any manner. There is only so many patches and workarounds one can do, sooner or later, especially as a company grows and expands its global outlook, an application will have to be replaced by one more powerful and comprehensive regardless of the level and efficiency of Effective Application Management. If your Legacy application is non-Windows based – for example – you may wish to retire it and start again from scratch.

Lexprosoft’s application management services and application support maintenance include:

• Proactive Technical support: We support most technical issues, whether hardware or software related, and whether you are monitoring one application or managing multiple applications.
• Fault detection: This is very important, finding issues before issues find you and cut into your bottom line. A very important part of Application Support.
• Design Updating: Making your software more end-user friendly, or updating the look of your software to reflect corporate branding color scheme, etc.
• Code review: Reviewing the code to find solutions that may perhaps run faster or more efficient, or to discover any hidden limitations or potential issues.
• Testing: Thorough testing of the software application via a number of scenarios that are usually, and unusually, encountered within the day-to-day company life. Seeing how fast the application process data, how effective, any upper or lower limits of data, etc.
• Documentation maintenance: Preparing and updating any software application documentation used for training new staff.
• 24*7 support & maintenance of application system: We are always there for you regardless of the time of day, we will find a solution as fast as possible in any time frame!

Our qualified professionals deliver an Application Maintenance and Enhancement services that add value to your organization in the following ways:

• Relieves your valuable IT staff for more strategic, interior projects.
• Innovates best-of-breed technology solutions.
• Lowers your cost of ongoing support.